Delete Your Account

You can permanently delete your SubCav account and all data associated with it. This applies to both the SubCav website and the SubCav mobile app, which share the same account.

Deleting some of your data

You can delete some of your SubCav data without deleting your account. The team's head coach can delete each of the items below at any time, in the SubCav mobile app or on the website at app.subcav.com. An assistant coach can delete only photos and comments that the assistant coach added in the team gallery. Each deletion is permanent and cannot be undone. If you have more than one team, pick the team first when SubCav asks.

A player on your roster

  • In the SubCav app, open the Roster tab and tap the player.
  • Tap “Remove Player.”
  • Tap “Update Team” on the roster to save the change.

Removing a player does not delete past game records that include the player. To delete those, delete the games as shown below.

A photo or a comment in your team gallery

  • In the SubCav app, open the Gallery tab and tap the photo. Tap “Delete,” then tap “Delete” again to confirm.
  • To delete a comment, open the photo and tap the trash icon next to the comment, then tap “Delete” to confirm.
  • On the website, go to Support, then Album. Click the × on a photo or a comment and confirm.

A game and its statistics

  • In the SubCav app, open the Stats tab and tap the game. At the bottom of the game's page, tap “Delete Game,” then tap “Delete” to confirm. This works for any game, whether it was recorded in the app, added with +, entered on the website, or recorded on an assistant coach's phone. If you do not see “Delete Game,” update to the latest version of the app.
  • On the website, open Stats and click “Delete Past Games.” Click “Delete” next to the game, then click “Delete” again to confirm.

A game on your schedule

  • In the SubCav app, open the Schedule tab and tap the game. In “Game Details,” tap “Delete Game,” then tap “Delete” to confirm.
  • On the website, open Schedule, click the game, click “Delete,” then click “Yes, Delete.”
  • To delete a whole season and all of its scheduled games, open Schedule on the website, choose the season, click “Delete” under Season, then click “Yes, Delete Season.” The current season cannot be deleted. Game results and statistics are not affected.

Parent chat messages

  • On the website, go to Support, then Chat. Click the trash icon on a message and click “Yes, Delete,” or click “Delete All Messages” and then “Yes, Delete All.”

A saved substitution plan

  • Go to Coach Game, then “Load a Saved Substitution Plan.” Select the plan, tap or click “Delete,” and confirm.

A whole team

  • In the SubCav app, open the Roster tab and tap “Delete Team” at the bottom. Tap “Continue,” type the team name, and tap “Delete.”
  • On the website, open Roster, click “Delete Team,” then click “Yes, Delete.”

Deleting a team removes its roster, parent or guardian contact information, games, schedule, statistics, photos, and sharing links.

Anything else

To delete any other data without deleting your account, email support@subcav.com from the email address on your SubCav account. Include your SubCav username and tell us what you would like deleted. We will process your request within 30 days.

How to Delete Your Account

Account management, including creating and deleting your account, is done on the web. The SubCav mobile app is sign-in only, so you delete your account from the website.

To delete your account:

  • Sign in at app.subcav.com.
  • Open the Settings page.
  • Scroll to the bottom of Settings, to the “Delete Account” section.
  • Type “Delete My Account” into the text box, exactly as shown and without the quotation marks. The “Delete My Account Permanently” button becomes clickable only once the text matches.
  • Press the “Delete My Account Permanently” button.

The deletion takes effect immediately.

If you cannot sign in to your account, email support@subcav.com from the email address on your SubCav account, using the subject line “Delete my account,” and include your SubCav username. We will verify your identity another way and process your request within 30 days.

What Gets Deleted

Deleting your account permanently removes:

  • Your coach account, including your login credentials, email address, and location information.
  • Your teams and rosters, including player names, jersey numbers, position restrictions, and all parent or guardian contact information.
  • All game records, including substitution plans, game event logs, scores, penalties, and playing-time history.
  • All season statistics associated with your teams.
  • All photos you uploaded to your team galleries, along with any comments and reactions on them.
  • All sharing links for live games, schedules, and statistics. These stop working immediately and cannot be restored.
  • Your app settings and preferences.

What We May Keep

We may retain limited records of text messages sent through the service, such as the recipient phone number, timestamp, and delivery status, where we are required to do so for compliance with mobile carrier and messaging regulations. We may also retain information where a legal obligation requires it. Anything retained is kept only as long as necessary and is not used for any other purpose.

Timing

When you delete your account from Settings, it takes effect immediately. Your account and its data are removed right away, and the deletion is permanent and cannot be undone.

If you want to keep any of your season statistics or photos, please save them before you delete your account.

Questions

If you have questions about deleting your account or about how we handle your data, please contact us at:

You can also review our Privacy Policy.